Shipping & Returns

Shipping

Every piece is shipped carefully packed. Shipping costs and any customs duties or import fees are borne by the customer. We are happy to tell you the delivery time when you order; we cannot be held liable for delays beyond our control.

Complaints

Please inspect the goods on receipt. Report any defects to us in writing with photos within 5 days of receipt to info@zirconswiss.com. For justified complaints we repair, replace or refund the purchase price.

Returns

Our Bow-Watch-Ties and watches are individual luxury products. Returns are therefore only possible for proven production defects. If Zircon Swiss exceptionally takes back a piece as a goodwill gesture, a restocking fee of 15% of the purchase price may apply.

Personalised products and custom orders cannot be returned. Please do not send anything back without prior agreement.

Retailers and distributors

Unless agreed otherwise, deliveries to business customers are ex works. The transport risk passes to the buyer on handover to the carrier. Terms for retailers and distributors are available on request.

Contact

info@zirconswiss.com · +41 78 922 02 12